Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business.On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.We will be talking about messaging channels, the power of self-service, integrations, conversational CRM, AI and no-code.Like and subscribe to receive new episodes every other week. Visit www.zendesk.com/blog for updates, bonus content, and more.
https://listen.casted.us/public/156/Conversations-with-Zendesk%3A-The-Podcast-816d0815
episode 15: Mastering the art of customer success management with LinkedIn's Erika Tabacniks
In this episode, we’re joined by Erika Tabacniks, Manager of Customer Success at LinkedIn. Erika shares valuable insights into building a supportive and effective customer success team by harnessing the power of AI and fostering a culture of continuous learning and empathy.
Key Takeaways:
(02:32) Erika defines her pivotal role and responsibilities within customer success
management at LinkedIn.
(05:55) Using AI to keep customers engaged and drive long-term loyalty.
(11:25) The importance of personalized messaging and AI in user communication.
(17:12) The necessity of open communication for team support and mental health.
(18:42) Strategies for fostering a learning culture within customer success teams.
(19:38) Erika's techniques for encouraging a healthy work-life balance.
(21:02) Boosting morale by recognizing and appreciating team efforts.
(23:36) Proactively using data and AI to address customer needs and preferences.
(24:50) A compelling story of exceptional customer service embodying the Japanese concept of Ikigai.
Resources Mentioned:
LinkedIn Learning
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