Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
http://www.fifthquadrant.com.au
Verint: Tipping The Balance Ep.16
This podcast presents new Australian and New Zealand findings on CX, highlighting the disconnect between customer expectations and reality as businesses integrate their channels on the road to digital transformation. Don’t miss this special presentation, packed with locally relevant insights, as Dr. Steve Nuttall, Head of CX Research for Fifth Quadrant digs deeper into the results of the study to understand the current state of customer experience in Australia and New Zealand. Includes: - Top regional insights from the survey - What companies are doing to deliver the optimal experience - How the digital experience impacts customer loyalty