CX-Spotlight

Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.

http://www.fifthquadrant.com.au

Eine durchschnittliche Folge dieses Podcasts dauert 23m. Bisher sind 53 Folge(n) erschienen. Alle 9 Tage erscheint eine Folge dieses Podcasts.

Gesamtlänge aller Episoden: 19 hours 52 minutes

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2021 APAC CX Maturity Report - Ep 4. The Future Of CX And AI


Taken from our webinar discussing out latest repo…


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 July 30, 2021  12m
 
 

2021 APAC CX Maturity Report - Ep 3. The Evolution Of The Contact Centre


Taken from our webinar discussing out latest repo…


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 July 15, 2021  9m
 
 

2021 APAC CX Maturity Report - Ep2. The Impact of COVID-19


Taken from our webinar discussing out latest repo…


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 July 14, 2021  7m
 
 

2021 APAC CX Maturity Report - Ep1. CX Maturity Model


Taken from our webinar discussing out latest repo…


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 July 13, 2021  11m
 
 

Conversations In Isolation - Freshworks - Sreelesh Pillai


Conversations in Isolation is a series of podcast…


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 November 11, 2020  40m
 
 

Conversations In Isolation - DSA - Gillian Stapleton


Conversations in Isolation is a series of podcast…


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 October 21, 2020  40m
 
 

Conversations In Isolation - Avaya - Simon Vatcher


Simon Vatcher, Managing Director at Avaya, Austra…


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 October 8, 2020  38m
 
 
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 July 30, 2020  33m
 
 

Conversations In Isolation - The Wisdom of Fiona Keough CEO of Auscontact Ep. 40


Fiona Keough, CEO of Auscontact, sits down with S…


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 June 25, 2020  31m
 
 

Conversations In Isolation - Learnings from Gary McCourt at BGIS - Ep. 39


Gary McCourt, Head of Operations Services Centre …


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 June 15, 2020  38m