CX-Spotlight

Transforming Local Government Part 1 of 2 By digitising processes and making organisational changes, governments can enhance services, save money, and improve citizens’ quality of life. The ‘Smart Cities Plan – Building the cities of tomorrow’ Report released by the Department of the Prime Minister & Cabinet in 2016 emphasises the importance of citizen-focused and productive service delivery. To be successful, government agencies & departments are using technology to deliver citizen centric services. Discussion Points: - Customer Experience challenges of a Modern Council - Citizen Experience, what does “good” look like? - Digitalisation of Local Government today and tomorrow - Prioritising people, process and technology transformation in Local Government By digitising, governments can provide services that meet the evolving expectations of citizens and businesses, even in a period of tight budgets and increasingly complex challenges. Listen to Kristi Mansfield, Oracle’s CX Strategy & Transformation Director and Trevor Philpot, Oracle's Director of Field Service and Transformation as they discuss the digitalisation of local government and modern best practices for citizen engagement. For more information about Oracle’s focus on Local Government: https://www.oracle.com/industries/public-sector/national-local-government.html http://www.oracle.com/us/industries/public-sector/national-local-government/city-platform/index.html