Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
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Dark Art or Science? CX Panel Discussion with LogMeIn, Booktopia & Fifth Quadrant Ep. 24
The proliferation of mobile devices and applications has given consumers more choices and flexibility in researching and purchasing products or services. Hear leading customer experience executives from Fifth Quadrant & Booktopia discuss the trends impacting CX strategies and best practices in a discussion based format. Discussion topics will include: - How Millennials are influencing contact centre technology purchasing decisions - Why the smart agent of the future is not solely based on artificial intelligence - How an omni-channel strategy empowers your agents to better engage and solve problems in real time