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Interview with Peter Chidiac MD at Avaya ANZ Ep. 24
Steve Nuttall, Head of CX Research at Fifth Quadrant has a one-on-one chat with Peter Chidiac about recent research conducted by YouGov titled Customer Experience in Banking. Listen as Steve and Peter take a look at the coming of AI, developments in passive voice authentication, security, personalisation, mobile banking and how new technologies will evolve the contact centre.