(Apple's Best of 2018) In-depth conversations with people at the top of their game. Jordan Harbinger unpacks guests' wisdom into practical nuggets you can use to impact your work, life, and relationships. Learn from leaders (Ray Dalio, Simon Sinek, Mark Cuban), entertainers (Moby, Tip "T.I." Harris, Dennis Quaid), scientists (Neil deGrasse Tyson, Bill Nye), athletes (Kobe Bryant, Dennis Rodman, Tony Hawk) and an eclectic array of fascinating minds, from art forgers and arms traffickers to spies and psychologists.
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episode 13: 13: Joey Coleman | How to Ensure Lifelong Loyalty
Joey Coleman (@thejoeycoleman) is a customer experience designer, an award-winning speaker, creator of First 100 Days methodology, and author of the upcoming Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days.
"We're not paying attention to maintaining the relationships that we claim are important to us." -Joey Coleman
What We Discussed with Joey Coleman:- Why everyone has customers -- even if we don't own a business.
- Why the first hundred days of a customer life cycle are the most important -- and if you can get the experience right within this time frame, you've got a customer for life.
- The eight phases of a customer journey and how they apply to business and personal relationships.
- The experience mindset -- why it's important and how we can develop it.
- Why Joey's only gotten three tickets in spite of being pulled over by the police 81 times.
- And much more...
Sign up for Six-Minute Networking -- our free networking and relationship development mini course -- at jordanharbinger.com/course!
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