Join the crew as they welcome forensic psychologist and therapist Jessica Terwiel to talk about a skill lacking in most of us when facing conflict whether in person or on social media: De-escalation. Jessica gives us the benefits of her many years in the field by giving us tips on how to approach conflict situations and especially how to walk away from them. This episode is a very valuable lesson and should be paid attention to. Jessica can be reached at hetconsult@xs4all.nl Nancy gives us a top 10 of failed commercial products and "swishy lady' is back...