My name is Austin Brawner, and my purpose is to help eCommerce entrepreneurs build wealth and live more fulfilled lives. You can expect weekly interviews with world-class eCommerce operators, deep dives into what's working right now, and a refreshing break from the "crush-it culture" plaguing our industry. This podcast will change your perspective on building a business, and, hopefully, change your life.
http://www.ecommerceInfluence.com
154: How We Got a 10% Win With Simple “DIY” Conversion Rate Optimization
I just completed a successful two-day Private Intensive here in ATX with a client. We floated down the Guadalupe River and even played a little Top Golf, but most importantly made some big improvements to their website.
In today’s episode, I want to share a big win we got from those two days so you can replicate it at home.
Problem:The client had seen a 10% drop in conversion rate over the last month. The last 9 months were rock solid consistent, so it was very strange. A 10% drop in CR cost them around $35K a month!
Solution:We installed HotJar and activated the screen recording function. After running a Google Analytics for exit pages and watching screen recordings, we identified a bug preventing users from customizing the product they wanted. It was literally stopping people dead in their tracks! After identifying the bug, the devs fixed it in a few hours.
Episode Highlights- 2:43 How a drop in conversions may be the result of issues (a bug) on your site.
- 4:46 Why step one should always be to confirm your inventory and that you are not out of stock on key products
- 6:27 Once you've used HotJar to record your site user's journey, here's what you want to look for.
- 7:12 What you should look at first once you've defined your top exit pages.
- 11:24 How a screen recording coupled with a screen shot can help your dev team quickly correct site issues and get you back to converting.
- 14:15 Recap: The 3 steps you can take to making sure your site is converting the best it possibly can
- Hot Jar
- Brand Growth Experts
- Foxwell Digital