Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
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Special: Experience Avaya 2019 Singapore Interview Ep. 33
In late May 2019 I was pleased to attend Experience Avaya in Singapore. It was a packed few days of keynotes and product tours which were attended by a diverse group of customers and partners from around the region and globe. Special thanks to Jim Chirico, Chris McGugan, Nidal Abou-Ltaif and Ahmed Helmy for taking time to sit down with me and run through Avaya's business and tech plans moving in to 2020. This podcast takes a closer look at the company's culture of trust as a means to achieving its goals - by providing superior employee experiences that lead to amazing customer experiences.