Welcome to the The Aaron LeBauer Show. This is the #1 show for passionate physical therapy and healthcare entrepreneurs looking to level up their income and impact in the world. If that's you, you're in the right place. Sit back, chill out and let’s get into the show.
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episode 52: EP 052: An Inside Look at What’s Working in My Physical Therapy Business, Sneak Peak with My Customer Care Specialist, Amber Harris
Today, we talk to CashPT Customer Care Specialist, Amber Harris. Hear about Amber’s experience as a part of the team working with customers. She has learned how to help patients realize the value of physical therapy and accomplish their goals.
Tune in to hear some of the customer service sides of a physical therapy clinic. Learn how showing care adds a special element to your business.
“What physical therapy gives you is the ability to live your best life.”
-Amber Harris
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Time Stamps:
1:44 - Who is Amber Harris and what is attractive about being a Customer Care Specialist?
4:46 - The surprising things Amber learned about CashPT and Physical Therapy
10:07 - Reframing a patient’s desires around the value of PT rather than the outside details
16:16 - The patterns of conversations that occur with current and potential patients
24:21 - Where Amber found the value in what CashPT and physical therapy does
27:29 - How to bring in patients and show care for prospects
33:32 - How to improve patient experiences through caring conversation and simple acts of kindness
37:41 - Just show that you care about your people
40:23 - Incorporating transparency encourages trust
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