Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
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Turning The CX Flywheel - Episode 3 - CX Flywheel
Steve Nuttall, Director at Fifth Quadrant chats with Robert Le Busque, Regional Vice President Asia Pacific of Verizon, Chris Costley, Director Customer and Operations Transformation at IDP Education, and Mathew Wells, Solutions Executive at Verizon, about the key insights and implications from the CX Maturity Report 2020 and uncover how organisations can build and turn a self sustaining CX Flywheel. Watch the whole conversation here:https://www.fifthquadrant.com.au/en-au/webinar-turning-the-customer-experience-flywheel