Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
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Conversations In Isolation - Learnings from Gary McCourt at BGIS - Ep. 39
Gary McCourt, Head of Operations Services Centre for BGIS, sits down with Steve Nuttall, Director of Fifth Quadrant for a conversation from isolation. They chat about the smooth transition many Australian contact contact centres were able to pull off on the way to a work from home environment, and the challenges that await organisations heading back to the office.