Alan Hart, marketer and advisor to the world's best marketers and companies, leads intimate conversations with the world's most dynamic chief marketing officers (CMOs) and business leaders. Alan goes further than other marketing podcasts to learn CMO strategies, tips, and advice. Alan and his guests reveal what makes a great brand, marketing campaign, or turnaround. Learn from the personal experience and rich stories of these marketing and business leaders so you can unleash your full potential. Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday. Hosted on Acast. See acast.com/privacy for more information.
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episode 151: 151: Ty Shay on performance storytelling and marketing jiujitsu
This week on the “Marketing Today,” podcast, Alan talks with Ty Shay, global chief marketing officer for Norton LifeLock, which was acquired by Symantec two years ago for $2.3 billion. Shay's career as a marketer began somewhat unconventionally. After earning a degree in accounting and serving a brief stint in investment banking, Shay returned to the classroom for a Stanford MBA. After cutting his marketing teeth at P&G, Shay subsequently served in chief marketing roles with SquareTrade and Hotwire before joining LifeLock. He also currently serves on the board of directors for the Ad Council.
During the course of their discussion, Shay explains his concept of marketing jiujitsu and why, sometimes, it's a good idea to “turn off” your marketing efforts. He also talks at length about performance storytelling — its key elements and how it can be successfully implemented — and the impact of losing his father at an early age.
Shay also offered his perspective on the future of marketing: “I think it's going to continue to be about accountability,” said Shay. “I think it's going to continue to be where if you don't really have first-party data and can't really own your data and your customers, I think you're going to be in trouble. So I think you'll continue to see that evolution of marketers. Really, I think, the successful marketers will have to be able to not choose between being a brand marketer or a performance marketer. I think you'll have to be a performance storyteller going forward.”
Highlights from this week's “Marketing Today” podcast include:
- Ty Shay's unconventional path to a career in marketing. (1:23)
- “Let's just turn the marketing off and see what happens.” — Shay explains the secrets of marketing jiujitsu. (5:21)
- Is Ty Shay a marketing Jedi? (12:57)
- “I thought the story they were telling was overly complex.” — Shay on how he utilized performance storytelling when he joined LifeLock. (18:17)
- The three-step framework of performance storytelling. (22:20)
- The two core competencies necessary for successful performance storytelling. (25:47)
- Shay embraces a growth mindset. (37:44)
- Just Do It: Shay admires Nike's work featuring Colin Kaepernick. And he thinks Southwest Airlines and Geico are two brands that “really know who they are.” (42:45)
Links to other resources mentioned:
Mindset: The New Psychology of Success (Book Mentioned)
Support the show: https://www.patreon.com/marketingtoday
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Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
Hosted on Acast. See acast.com/privacy for more information.