Hospitality Management Themen im Snackformat, die in Ihren vollen Terminkalender passen? Wir geben Ihnen die Inhalte, die Sie benötigen - zu der Zeit, die für Sie passt. --- Bite-sized inputs about Hospitality Management that fit the gaps in your schedule? We give you the info you need - at the time that suits you.
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episode 7: The Art of Selling
During his sales training around the world, SHL lecturer Josef Jans has noticed that people from different cultures have similar problems in selling services and products to customers. A common theme keeps reoccurring: The lack of confidence in knowing that the offered product is worth its price tag. Josef Jans does not concentrate on hard facts such as price when selling. As a specialised customer experience creator, he specifically focuses on how he can make his guests' stay more memorable - and of course how he can go about matching their needs and expectations.
In this episode of the podcast "Learning Snippets", Josef Jans talks you through the 5 steps of specialised customer experience which will help you to boost your confidence for your next sales talk.
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Speaker: Josef Jans, SHL Lecturer and Best Customer Experience Coach