Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
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2021 APAC CX Maturity Report - Ep2. The Impact of COVID-19
Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Australia, New Zealand and Singapore, our latest CX maturity report evaluates the state of customer experience across industries. Dr Steve Nuttall, Fifth Quadrant’s Director of CX Research, and guests from Verizon will look at the latest data, shine a light on what defines a CX leader, discuss how to accelerate your CX programs and take questions from the audience.