The Remarkable Leadership Podcast with Kevin Eikenberry is dedicated to all things leadership. Each week Kevin shares his thoughts about leadership development and ideas to help you see the world differently, lead more confidently and make a bigger difference for those you lead. He also has weekly conversations with leadership experts discussing a wide range of topics including teamwork, organizational culture, facilitating change, personal and organizational development, human potential and more.
https://remarkablepodcast.com/
Why Customers Leave with David Avrin
Today’s mindset is different. Today everyone is good or the online reviews would drive them out of business. So, it’s not enough to have quality, care, or compassion. Your competitive advantage will be how you deliver your product better, faster, or more convenient. David Avrin is the author of Why Customers Leave (and how to win them back). David and Kevin discuss the book and how it illuminates some of the blind spots we have in how we work with customers. Leaders miss some things and there are unintentional consequences. They need to step back and ask some hard questions from the customers perspective.