Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
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Auto & General Interview with Paul Malt Ep.9
Recently, in an exclusive phone interview, Dr. Steve Nuttall, Head of CX Research at Fifth Quadrant spoke with Paul Malt, CIO of Auto & General. Listen and learn more about A&G's recent digital transformation and how the organisation is taking control of the omni-channel in part using Avaya's Breeze technology. Paul shares Auto & General's message of 'customer first' and what that means internally and externally.