Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
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CBA Inside Retail Interview with Jerry Macey Ep.7
Join Dr. Steve Nuttall, Director of CX Research at Fifth Quadrant as he sits down with Jerry Macey, Executive Manager, Industry Insights at Commonwealth Bank of Australia for a discussion on the CBA’s recent release of the 2nd Edition of the Retail Insights Report. Find out what the report means for Australian retail businesses. Why are businesses with women in leadership roles ahead of the CX pack? Why is offering an integrated, seamless, and personalised customer experience good for business? Get the answers to these questions and more...