Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
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Defining the Omni-Channel Experience Ep.1
Fifth Quadrant's Head of CX Research, Steve Nuttall and Head of CX Consulting, Stephanie Bauer discuss the difference between multi-channel and omni-channel experience in part 1 of this 4 part podcast with excerpts from the webinar The Digital Age Is Causing Customer Defection: 10 Tips For Omni-Channel Success.