Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business.On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.We will be talking about messaging channels, the power of self-service, integrations, conversational CRM, AI and no-code.Like and subscribe to receive new episodes every other week. Visit www.zendesk.com/blog for updates, bonus content, and more.
https://listen.casted.us/public/156/Conversations-with-Zendesk%3A-The-Podcast-816d0815
Gesamtlänge aller Episoden: 11 hours 52 minutes
episode 16: Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier
On this episode, we’re joined by Tom Eggemeier, CEO of Ze...
episode 15: Mastering the art of customer success management with LinkedIn's Erika Tabacniks
In this episode, we’re joined by Erika Tabacniks, Manager of Customer Success at LinkedIn. Erika shares valuable insights into building a supportive and effective customer success team by harnessing the power of AI and fostering a culture of contin...
episode 14: How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
On this episode, we’re joined by Diane Lye, Chief Information Officer of Rivian. Diane shares her invaluable insights on leadership, the importance of meaningful work, and Rivian's mission-driven approach to creating sustainable technology for our ...
episode 1: Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe
On this episode, we’re joined by Paulette Chafe, Head of Consumer Insights and Research at Zendesk. In our discussion, Paulette shares insights about the integration of AI in customer and employee experiences and how technology is rapidly reshaping...
episode 12: Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
On this episode we’re joined by Jeremy Kingsley, Global Lead of Strategic Foresight at Economist Impact. Jeremy provides much useful insight into how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest ...
episode 11: Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes
On this episode, we’re joined by Rapha Fontes, Senior Vice President, Customer Operations at Squarespace. Rapha truly understands the importance of walking in your customers’ shoes in order to meet expectations and continually improve products.We d...
episode 10: Improving operations through customer-centricity with Wine.com’s Addie Wallace
On this episode, we’re joined by Addie Wallace, Senior Director at Wine.com. Addie and her team understand the importance of keeping their focus on customers and providing tailored shopping experiences that keep customers coming back.We discuss:- W...
episode 8: How companies can support the well-being of their support team with Tade Anzalone at Calm
On this episode, we’re joined by Tade Anzalone, Senior Manager of Customer Experience at Calm. With nearly a decade of experience in the customer support space, Tade has led award-winning CX teams in various industries, including healthcare, bankin...
episode 8: Democratizing creativity through AI with The New Yorker's Matthew Hutson
On this episode, we’re joined by Matthew Hutson, Contributing Writer at The New Yorker. Matthew has been writing in the AI space for quite some time and shares many important insights about creativity and the role of AI in a number of fields.We dis...
episode 7: Why self-service and the employee experience drive cost savings with Virgin Pulse’s Michael Pace
On this episode, we’re joined by Michael Pace, Vice President, Global Member Services and Operations at Virgin Pulse. By maximizing self-service options and improving platform stability, Michael has helped Virgin Pulse reduce customer contacts whil...