The “Focus on Customer Service” podcast features interviews of brands which are offering amazing customer service via social media. It is hosted by customer experience speaker and coach, Dan Gingiss. Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail, or click-to-chat. The goals for this podcast are to: • Learn from other brands that we think are doing social care well • Share learnings with you • Increase the overall competency of the industry in the social care space And here’s the twist: YOU pick the guests. Brands must be nominated to appear on the show by one of their own customers, via our hashtag #FOCS, which stands for Focus on Customer Service.
https://www.dangingiss.com
Eine durchschnittliche Folge dieses Podcasts dauert 26m.
Bisher sind 53 Folge(n) erschienen.
Dies ist ein zweiwöchentlich erscheinender Podcast.
Gesamtlänge aller Episoden: 1 day 1 hour 17 minutes
Episode 43 - How Intuit's QuickBooks Meets Its Small Business Customers Anywhere
Intuit, long known for its community help forums …
Episode 42 - Solving Problems for Both Customers and Companies
As a young entrepreneur, Davy Kestens didn’t quit…
Episode 41 - The TSA is Proving that Government Can Be Great at Customer Service
Can a federal government agency be good at custom…
Episode 40 - How Topgolf Tees Up Its Live Experience Through Social Media
Topgolf, the golf and entertainment venue “for al…
Episode 39 - Why Social Media Shouldn't Be Separate From Other Teams (Wells Fargo)
Although it’s one of America’s oldest companies, …
Episode 38 - Asia's iflix Offers Low-cost Video Streaming with Top-notch Service
Unlimited streaming of movies and TV shows to any…
Episode 37 - How USAA Serves the Men and Women in Uniform
When you consult almost any list of top companies…
Episode 36 - A Social Customer Care Veteran Shares The Secrets to Success
As social customer care is still in its nascent p…
Episode 35 - Bridging the Gap Between Social Media and Customer Service
When Joshua March built an app for the new Facebo…
Episode 34 - Even Pets Need Great Customer Service (1-800-PetMeds)
With the seemingly endless popularity of puppy an…