The “Focus on Customer Service” podcast features interviews of brands which are offering amazing customer service via social media. It is hosted by customer experience speaker and coach, Dan Gingiss. Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail, or click-to-chat. The goals for this podcast are to: • Learn from other brands that we think are doing social care well • Share learnings with you • Increase the overall competency of the industry in the social care space And here’s the twist: YOU pick the guests. Brands must be nominated to appear on the show by one of their own customers, via our hashtag #FOCS, which stands for Focus on Customer Service.
https://www.dangingiss.com
Eine durchschnittliche Folge dieses Podcasts dauert 26m.
Bisher sind 53 Folge(n) erschienen.
Dies ist ein zweiwöchentlich erscheinender Podcast.
Gesamtlänge aller Episoden: 1 day 1 hour 17 minutes
Say Goodbye to Focus on Customer Service and Hello to Experience This!
After two years and more than 50 episodes, the fi…
Episode 51 - Why the First 100 Days of a Customer Relationship Is Critical (Joey Coleman)
Imagine you make a large purchase after working w…
Episode 50 - Dan Gingiss on his new book Winning at Social Customer Care
The Focus on Customer Service podcast celebrates …
Episode 49 - The Customer Was Front and Center at Social Media Marketing World
Although “marketing” is its name, the annual Soci…
Episode 48 - How Zappos Became Famous for Customer Service
Take a moment and think about the two or three ve…
Episode 47 - How eBay Brings The Shopping Experience to Social Media
eBay, the online marketplace, is in a unique posi…
Episode 46 - How Dell's Community Forum Aids in Social Media Customer Service
At Dell, social media has been around much longer…
Episode 45 - A Customer Service Expert on How Social Media Has Changed The Game (Shep Hyken)
To understand how some people just have an innat…
Episode 44 - How Fitbit Keeps Its Customers Moving in Social Media and Online Communities
Fitbit, a global leader in wearable fitness techn…