The “Focus on Customer Service” podcast features interviews of brands which are offering amazing customer service via social media. It is hosted by customer experience speaker and coach, Dan Gingiss. Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail, or click-to-chat. The goals for this podcast are to: • Learn from other brands that we think are doing social care well • Share learnings with you • Increase the overall competency of the industry in the social care space And here’s the twist: YOU pick the guests. Brands must be nominated to appear on the show by one of their own customers, via our hashtag #FOCS, which stands for Focus on Customer Service.
https://www.dangingiss.com
Eine durchschnittliche Folge dieses Podcasts dauert 26m.
Bisher sind 53 Folge(n) erschienen.
Alle zwei Wochen gibt es eine neue Folge dieses Podcasts.
Gesamtlänge aller Episoden: 1 day 1 hour 17 minutes
Episode 33 - How The Largest Utility in the U.S. Helps Customers Weather the Storm in Social Media
When Duke Energy, the largest utility in the U.S.…
Episode 32 - How General Motors Drives Success in Social Customer Care
There is perhaps no physical possession about whi…
Episode 31 - Spotify Is Hitting All The Right Notes in Social Customer Service
It’s rare that a company can so seamlessly integr…
Episode 30 - How One of America's Oldest Companies is New Again in Social Media
Western Union may be an old company, but it’s def…
Episode 29 - How Nextiva Makes B2B Social Care Cool
It’s not only possible to provide B2B customer se…
Episode 28 - How T-Mobile Brings Its "Un-Carrier" Image to Social Media
When you’re in the telecom industry, are known as…
Episode 27 - Twitter Researcher Quantifies the ROI of Customer Service
It’s easy to understand that customer service in …
Episode 26 - Cubs Win! The Most Engaging Team in Baseball
“This is the greatest journey in sports history,”…
Episode 25 - Author Jay Baer on why you should "Hug Your Haters"
When Jay Baer set out to write another book follo…
Episode 24 - iOgrapher, the startup using Snapchat as a customer service tool
Most startups depend on word-of-mouth marketing t…