Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE! Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.
http://tonyjohnson.libsyn.com/podcast
Gesamtlänge aller Episoden: 2 days 9 hours 19 minutes
episode 46: Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan
In this episode, we welcome Kat Kennan into the studio to talk about strengths based, trauma informed, and inclusive marketing for today's consumers. Invest in my exclusive course on Customer Experience and Leadership: - Empathy driven...
episode 45: 10 Effective Team and Customer Communication Strategies
In this episode I share 5 strategies for effective team and customer communication - and the benefits you can expect if you execute properly and consistently. Invest in my exclusive course on Customer Experience and Leadership: ...
episode 44: Spooktacular Leadership Lessons From Halloween
In this episode we discuss 5 leadership lessons from Halloween. I know this week is a bit tougue in cheek, but give it a listen, you just might learn something fun to make you a better leader. Invest in my exclusive course on Customer...
episode 43: Leading Digital Product Strategy and Transformation with Jonathon Hensley
In this episode, we welcome Jonathan Hensley into the studio from Emerge, a digital product consulting firm. Invest in my exclusive course on Customer Experience and Leadership: - CX is the cumulative effect of the interactions we have...
episode 42: Getting the Most Out of Customer Service Week (and CX Day)
In this episode, we talk about upcoming Customer Service Week and CX Day. Link to my latest virtual hospitality program: - Customer Service Week is the first full week of October by presidential procolmation. - CX Day is on...
episode 41: 5 Step Framework to Protect Quality and Experience
In this episode, we talk about quality and how to protect it in your business. Link to my latest virtual hospitality program: - We discuss 3 businesses who are testing new CX strateies in the marketplace - Quality takes an...
episode 40: Leadership Mindset for Growth With James Saliba
In this episode, we welcome James Saliba into the studio to discuss leadeship and Customer + Employee Experience. - When establishing your CX strategy, you have to understand your customers and what they need - Leadership strategy is...
episode 39: Simplified Journey Mapping to Grow Your Customer Loyalty (and Sales)
In this episode, I talk about customer journey mapping and making things easy for your customers. This is vital to retain customers as the economy cools and customers make purchasing decisions to deal with inflation. - You must...
episode 38: My Journey Through the Healthcare System and Patient Experience
In this episode, I talk about my journey through the healthcare space. Here are some of my takeaways from my two weeks in the hospital from a PX perspective. - Cross communication is an important, and lacking piece, of the...
episode 37: 5 Leadership Lessons From Independence Day
In this episode, I discuss Independence Day and what we can all learn as leaders from the example of our Founding Fathers. Vision Courage Collaboration Effective Communication Embracing Change It's time for the...