Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE! Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.
http://tonyjohnson.libsyn.com/podcast
Gesamtlänge aller Episoden: 2 days 9 hours 19 minutes
episode 36: Reframing Your Sales Process by Showcasing Your Value With Lisa J. Smith
In this episode, we welcome Lisa J. Smith of Smith Co. into the studio to talk about B2B sales. Great leaders not only inspire, but they have your back when things get tough Great sales leaders build diverse, independent...
episode 35: Memorial Day and the Spirit of Service
In this episode, we share our gratitude for those who served and sacrified this Memorial Day. Thank you. Here are some lessons we can learn from Memorial Day: Great leaders lead with integrity, honesty, and...
episode 34: Does Your Technology Delight or Aggravate Your Customers?
In this episode, I discuss the power of technology to drive superior customer experiences. Technology must fit together to create an omnichannel experience Great technology enables employees to focus on higher value tasks with guests...
episode 33: Customer Experience Is Your Recession Plan
In this episode, we talk about using customer experience as a differentiator in your market to grow your sales Take a step back and look at your customer journey to find friction points you can smooth out Ensure your employee training enables and...
episode 32: Building Experiences + Relationships Through Empathy
In this episode, we talk about the power of empathy and understanding to build relationships and drive personalization. This is key to employee and cusomter experiences. Empathy is about understanding, not agreement When you...
episode 31: Leading Teams To Deliver Exceptional CX with Steve DiGioia
In this episode, we invite Steve DiGioia into the studio to talk CX. - Leadership isn't about position, it's about influence and impact - Be specific with your recognition - Make sure that you work to train...
episode 130: Employee Experience Is Rocket Fuel for Customer Experience
In this episode, I talk about how great employee experience is the catalyst for great customer experience. - Focus on your leadership behaviors and the traits you model - Ensure robust communication, including preshift huddles - Take the...
episode 29: How Personalization Will WOW Your Customers and Grow Your Sales
In this episode we talk about delivering personalized experiences that feel "just for them" to your clients, customers, guests, and consumers. Loyalty apps are re-evaluating the amount of engagement needed from guests to earn...
episode 28: Beyond Gut Instincts - Let Data and Benchmarking Be Your Guide With Barbara Boden and Ann McNally
In this episode, we welcome Barbara Boden and Ann McNally into the studio to talk about data, insights, vendor relationships, and moving from insights to action. They have also created a new tool called Criterion, which is a membership driven...
episode 27: Developing Customer Relationships With Janyelle Milton
In this episode, I we welcome Janyelle Milton, founder of J Marie Premium Sneakers, into the studio. Keep the customer lines of communication open Focus on building relationships with your customers and clients Keep an insane...