Richard Blank will join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. At the earliest convenience of the host, we can discuss advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr...
https://podvine.com/podcast/sccs-podcast-the-art-and-science-of-call-center-success-with-richard-blank-from-costa-ricas-call-center-cutter-consulting-group
Gesamtlänge aller Episoden: 3 days 10 hours 50 minutes
Street Smart Business Leaders - Understanding today's consumers through rapport building. Episode #16.
Street Smart Business Leaders - Understanding today's consumers through rapport building. Episode #16.
The Innovative Journey. A Podcast For Entrepreneurs. "Fortune Favors The Brave" with Richard Blank
The Innovative Journey. A Podcast For Entrepreneurs. "Fortune Favors The Brave" with Richard Blank
The Dirt Podcast. Grow Your Business With the Power of Positive Escalation. Episode #17
The Dirt Podcast. Grow Your Business With the Power of Positive Escalation. Episode #17
Brand-Forward Leadership podcast . Filling Your Needs with Costa Rica's Call Center's Richard Blank. Episode #7
Brand-Forward Leadership podcast . Filling Your Needs with Costa Rica's Call Center's Richard Blank. Episode #7
(I.T.B.) In The Biz Episode #60 Interview with “The Sales Extraordinaire” Richard Blank
(I.T.B.) In The Biz Episode #60 Interview with “The Sales Extraordinaire” Richard Blank
The Sheri Kaye Hoff Show. How to Improve Leadership, Sales and Culture? Special guest CEO Richard Blank will share some secrets.
The Sheri Kaye Hoff Show. How to Improve Leadership, Sales and Culture? Special guest CEO Richard Blank will share some secrets.
Sacrifice to Success. The Forgotten Art Project episode 25 - Richard Blank on starting a business abroad
Sacrifice to Success. The Forgotten Art Project episode 25 - Richard Blank on starting a business abroad
The Global Marketing Show. Telemarketers and Jukeboxes in Costa Rica. Episode 84
The Global Marketing Show. Telemarketers and Jukeboxes in Costa Rica. Episode 84
Entertainment Man Podcast Interview With BPO call center CEO Richard Blank [07-24-2022]
Entertainment Man Podcast Interview With BPO call center CEO Richard Blank [07-24-2022]
Swamp Talk Podcast Episode 68. We are joined by the awesome pinball machine collector Richard Blank
Swamp Talk Podcast Episode 68. We are joined by the awesome pinball machine collector Richard Blank