Richard Blank will join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. At the earliest convenience of the host, we can discuss advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr...
https://podvine.com/podcast/sccs-podcast-the-art-and-science-of-call-center-success-with-richard-blank-from-costa-ricas-call-center-cutter-consulting-group
Gesamtlänge aller Episoden: 3 days 10 hours 50 minutes
Make Careers Happen with Ishaan Haider. Guiding people to find fulfillment and rewards in their professional journey. Episode #2
Make Careers Happen with Ishaan Haider. Guiding people to find fulfillment and rewards in their professional journey. Episode #2
The Adaptive Executive Podcast. Positive Call Center Culture with Richard Blank. Episode 19.
The Adaptive Executive Podcast. Positive Call Center Culture with Richard Blank. Episode 19.
weTHRIVE Podcast. An entrepreneur in Costa Rica has what it takes. Episode 45
weTHRIVE Podcast. An entrepreneur in Costa Rica has what it takes. Episode 45
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’! Episode 66
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’! Episode 66
No Pressure No Diamonds Podcast. Mastering Verbal Tell Signs. Episode 38 with CEO Richard Blank
No Pressure No Diamonds Podcast. Mastering Verbal Tell Signs. Episode 38 with CEO Richard Blank
Not Your Average CEO Lifeline. Are You Communicating Successfully? with CEO Richard Blank
Not Your Average CEO Lifeline. Are You Communicating Successfully? with CEO Richard Blank
Big Boss Show. How to Build a 150 Person Call Center and Train Telemarketers with Richard Blank
Big Boss Show. How to Build a 150 Person Call Center and Train Telemarketers with Richard Blank
The Living Numbers Podcast. Call Center Culture & Successful Phone Call. Episode #47 with Richard Blank
The Living Numbers Podcast. Call Center Culture & Successful Phone Call. Episode #47 with Richard Blank
Learning Reinvented Podcast - Setting Up Business Within a Different Culture. Episode #45 with Richard Blank.
Learning Reinvented Podcast - Setting Up Business Within a Different Culture. Episode #45 with Richard Blank.
Legacy Digging Two Native Sons Podcast. Are you Creating an Environment Others Want to Join? Featuring Richard Blank
Legacy Digging Two Native Sons Podcast. Are you Creating an Environment Others Want to Join? Featuring Richard Blank