Gesamtlänge aller Episoden: 1 day 20 hours 45 minutes
It is not uncommon to see businesses jump into implementing tactics they THINK are going to solve their problems, however, tactics before strategy rarely work. In this episode, we cover the three things you should know about your business before...
Your strengths are your stories. And how you tell your stories makes a big difference in how the story is received. In this episode of The Pursuit of Purpose, I talk with Sarah Elkins of , about how bringing context and understanding to your...
When was the last time a brand experience with a brand excited you? Do you think your brand is exciting your customers? To help you do that, here are three tips to improve the customer experience. Our customer's opinions about their experience with...
"Customer experience is proactive. Customer service is reactive." This quote from Joey Coleman, author of the Wall Street Journal #2 Bestselling book Never Lose a Customer Again, has helped provide me with much-needed clarity regarding the difference...
"I'm too busy." "My to-do list has a mind of its own." As busyness has become more and more accepted as the "norm," have you thought about how busyness impacts culture and brands? In this episode of The Pursuit of Purpose, James Mayhew and I talk...
In the February Favorites File, we talk about how statistics & data are used in marketing decisions, the challenges of branding facing the Royal family as Meghan and Harry move away from royal life, and my reading list.
Are you setting boundaries for your brand? Boundaries are just as important for your brand as they are for business/client relationships or your personal work/life balance. Established boundaries help clearly communicate expectations, roles,...
This past week our collective lives went from routine to frantic almost overnight as the country shifted from an observer to an active participant in the Covid-19 pandemic. And those of us in the small business space, whether owner, employee, or...