Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
http://www.fifthquadrant.com.au
Eine durchschnittliche Folge dieses Podcasts dauert 23m.
Bisher sind 53 Folge(n) erschienen.
.
Gesamtlänge aller Episoden: 19 hours 52 minutes
Oracle: Creating Individualised CX in the Digital Age Ep.13
Individualisation is achieved when customer inten…
10 Tips For CX Success & Contact Centre Priorities Ep.12
Part 3 of 3. Why are consumers saying their custo…
The Existing Disconnect Between CX & Contact Centre Beliefs Ep.11
Part 2 of 3. Why are consumers saying their custo…
Interview with Catriona Wallace CEO Flamingo.io Ep.8
Fifth Quadrant's Head of CX Research, Dr. Steve N…
CBA Inside Retail Interview with Jerry Macey Ep.7
Join Dr. Steve Nuttall, Director of CX Research a…
Stuart Bocking's chat with Steve Nuttall, ACA Research
Stuart Bocking (2UE) chats with our research expe…